Customer Support

At RJO Futures we are committed to an approach to customer support and service that is second to none. Should you have any questions and need to speak to a representative directly, please use the contact information below.

RJO Futures Support

Frequently Asked Questions

Your trading can begin only when cleared funds are made payable to R.J.O'Brien and provided in one of the following ways:

  • Please contact RJO Client Services at 1-800-621-0757 extension 5250 for detailed wire instructions.
  • A certified check or cashier's check made payable to R.J.O'Brien. will also allow you to begin trading immediately. If you are opening a new account, personal checks, money market checks, and savings & loan checks may require clearance before you can trade. Cash currencies cannot be accepted. In addition, all funds coming into the account must match the name on the account.
  • If you are TRANSFERRING your account from another firm, please fill out the form in the back of your application, return it to R.J.O'Brien with other required documents (via your Introducing Broker, if any), and we will transfer positions and funds accordingly.

When your account is open and trading, carefully read your statements as soon as you receive them. If you plan to be away, check in with your broker frequently. Do not delay reviewing your trading status...this is important! If you have any questions about an individual trade or your balance or position, phone your account representative (broker) immediately. If he or she is unavailable or a problem is not resolved at once, call the R.J.O'Brien Compliance staff in Chicago at 1-800-621-0757.

Feel free to contact us anytime. We'll reply to your request or concern within 24 hours.

1099s are required to be mailed prior to January 31 of each year

We are required to report the 1099 to the IRS no later than February 27.

Please contact your broker or the Client Services Department at R.J. O'Brien as soon as possible. You can reach us by calling (866) 438-7564 and asking for Client Services between 7:30 a.m. and 4:30 p.m. Outside business hours, please call 877-232-9563 and leave a message.

You will need IRS form 6781. You can obtain this form from the IRS website or in many cases, from your local library. Please consult your tax advisor on the use of this form.

Line 8 is the realized profit or loss in futures and options
Line 9 is the unrealized profit or loss from the previous year (2010). This figure will be reversed on the 1099 to create Line 11 and was downloaded from your last years 1099.
Line 10 is the unrealized profit or loss from the current tax year (2011) and represents any open positions in your account on December 29, 2011. This figure will be reversed in next year's 1099 on line 9.
Line 11 is the sum total of Lines 8, 9 and 10.

The Form 1099 is the only form you will need. Consult your tax advisor for any questions on filing with the IRS.

The IRS uses the 60/40 rule – 60% long term and 40% short term. As always, please consult your tax advisor for any questions regarding your IRS tax returns.

Go to our Open an Account page and fill out the appropriate documentation. Fax the completed forms to us and we'll take care of the rest.

Go to our Login/Registration page, enter your account number and tax ID (Social Security Number) and you will be authorized for access to the RJO Client Portal.

Contact your broker and they will be more than happy to connect you with the RJO Futures PRO or RJO WebOE trading systems. If you have any questions about who to contact, please email RJOF Support. We'll be more than happy to help.

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RJO Futures | 222 South Riverside Plaza, Suite 1200 | Chicago, Illinois 60606 | United States
800.441.1616 | 312.373.5478

The risk of trading futures and options can be substantial. Each investor must consider whether this is a suitable investment. Past performance is not indicative of future results. Trading advice is based on information taken from trades and statistical services and other sources that RJO Futures believes to be reliable. We do not guarantee that such information is accurate or complete and it should not be relied upon as such. Trading advice reflects our good faith judgement at a specific time and is subject to change without notice. There is no guarantee that the advice we give will result in profitable trades.

This material has been prepared by a sales or trading employee or agent of RJO Futures and is, or is in the nature of, a solicitation. This material is not a research report prepared by RJO Futures Research Department. By accepting this communication, you agree that you are an experienced user of the futures markets, capable of making independent trading decisions, and agree that you are not, and will not, rely solely on this communication in making trading decisions.

Distribution in some jurisdictions may be prohibited or restricted by law. Persons in possession of this communication indirectly should inform themselves about and observe any such prohibition or restrictions. To the extent that you have received this communication indirectly and solicitations are prohibited in your jurisdiction with registration, the market commentary in this communication should not be considered a solicitation.